Privacy Policy

Urban Strong (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [urbanstrong.co.uk] or contact us.

1. Information We Collect

We may collect and process the following information:

Personal Information you provide (such as name, email address, phone number, and any details you submit via contact forms).
 

Usage Data about how you use our website (e.g. IP address, browser type, device type, pages visited).
 

Cookies & Tracking data to improve site performance and your browsing experience.
 

2. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide services.
 

Improve our website and user experience.
 

Send updates, newsletters, or marketing (only if you have opted in).
 

Comply with legal obligations.
 

3. Legal Basis for Processing (GDPR)

We process your information under the following legal bases:

Consent (when you opt-in to marketing communications).
 

Contract (to provide services you request).
 

Legitimate Interests (to improve our website and services).
 

Legal Obligation (where required by law).
 

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party providers (such as website hosting, analytics, or email services) to help us operate our website and business. All partners must comply with GDPR and keep your information safe.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but some parts of the site may not function properly.

6. Data Retention

We only keep your information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you.
 

Request correction or deletion of your data.
 

Object to our use of your data.
 

Withdraw consent for marketing at any time.
 

File a complaint with the ICO (Information Commissioner’s Office).
 

8. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact us page or email tom@urbanstrong.co.uk